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Fahad Ibn Saed

:: مسافر ::
( شكوى إلى معالي السفير الأمريكي بالرياض )
السلام عليكم

لا يخفى عليكم النظام الجديد للسفارة الأمريكية في إرسال الفيزة للمتقدم ، حيث أنه لا يمكن إرسالها إلا إلى الثلاث مناطق الرئيسية للمملكة : الرياض وجدة والدمام.
وهذا يسبب الكثير من المشكلات لمن هم من خارج هذه المدن من الإنتظار فيها حتى إصدار الفيزة وتحمل تكاليف إضافية من الإنتظار والإرسال مرة ثانية لمنطقة أخرى.

لحل هذه المشكلة قمت بصياغة خطاب شكوى رسمي للمعالي السفير الأمريكي في السعودية يلخص المشكلة وقمت بإرساله له.
آتمنى منكم جميعا قرائته والتعديل عليه إذا لزم الأمر وتذييله بالاسم الصريح واسم المدينة وإرساله إلى :

riyadhiv@state.gov
support-saudiarabia@ustraveldocs.com
USEmbRiyadhWebSite@state.gov

نص الخطاب ::

Dear Sir,
As we all as Saudi students who have scholarships to the United States of America appreciate the opportunity of opening your arms for us to visit your great country, study in your universities and institutions, and seek treatment at your hospitals.
The great improvement in your embassy here in Saudi Arabia in facilitating the visa process is noticed and appreciated in the recent years, which reflects the great friendship of our two countries.
However, the new procedure of delivering the visa to the applicants is been restricted to only the three main cities of Riyadh, Jeddah, and Dammam has become a big disappointment for students, visitors, and patients who live outside these cities. The new procedure has cost more issues and expenses to bear. It forces many of us to stay more days in the main cities to wait for issuing the visa and pay more expenses.
The old procedure was very helpful and convenient, where the visa is sent from the embassy to any of the Saudi cities with same cost paid currently to be delivered to only the main cities.
We are kindly requesting your re-consideration of the visa delivering options for those who live outside the main three cities to open the option to send their visas to any branch of Aramex in the Kingdom of Saudi Arabia which will help decrease many issues and reduce costs.

Current student / old student at the US,
Name :
City
 
أتمنى من الجميع إرسال الشكوى ومتابعتها حتى يحسب حساب مثل هذه الخطوات مستقبلا التي تضر بشريحة كبيرة من المسافرين إلى أمريكا.
ولكم كل الشكر.
 
وصلني قبل قليل هذا الرد من السفارة :

Mr. ,

Thank you for your email and your thoughtful suggestions. The decision to switch from FedEx to Aramex was made by the State Department in Washington, DC, in cooperation with and consultation with the State Department’s contractors. This decision was part of a global strategy to provide support services to consular sections around the world. Passport passback services were among many services covered by this global solution—other services included fee payment services and appointment scheduling services. Their overall goal was to provide as much service to applicants as possible, without requiring applicants to pay fees over and above the visa application (or MRV) fee.

We understand that the lack of passport delivery to applicants’ homes creates an inconvenient situation for some applicants, especially those who live far away from the passback centers in Riyadh, Jeddah and Dhahran. In the future, we expect to offer an optional service whereby Aramex will provide home delivery service for an additional fee. Unfortunately, we have not yet made those arrangements with Aramex, and I don’t have a good estimate regarding when those arrangements will be complete.

In the meantime, applicants who live far away do have the option to send a friend, relative, employee or other person to Aramex to pick up their passport for them. The instructions for this procedure are provided on our new website: www.ustraveldocs.com/sa/

We appreciate your patience, as well as the patience of all of our applicants, as we work through this time of transition. And we are grateful to you for your suggestion.

Best regards,

U.S. Embassy Riyadh
Consular Section, Non-immigrant Visas
 
الأخ حسين ..
أنصح بإرسال الخطاب أعلاه باسم كل منكم حتى يعرفون مدى الضرر الذي تسببوا فيه مع الشركة الجديدة على السعوديين من خارج المناطق الرئيسية.
نحتاج أكثر من ردهم ،، نحتاج حل.